Shipping Policy

Order Cancellation
 Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order
 to start the return process. Once you return your order, we can process a refund!
 
 LOST/MISSING PACKAGES
Solivara is not liable if the incorrect address is placed during the checkout process. Please make
 sure, that you're billing and shipping address is correct before processing your order. If we have made
 an error we will fully take responsibility for the original order that was made for you at no charge.

 CUSTOMS
 We are not responsible for any custom fees once the items have shipped. By purchasing our
 products, you consent that one or more packages may be shipped to you and may get custom fees
 when they arrive in your country.

 SHIPPING TIME
 Shipping time varies by location. These are our estimates:
 Location
 *Estimated Shipping Time

 United States
 7-15 Business days

Canada, Europe
 7-15 Business days

 Australia, New Zealand
 7-15 Business days

 Central & South America
 15-25 Business days

Asia
 7-15 Business days

 Africa
 15-30 Business days

 Max delivery time– 20 business days.
 *This doesn’t include our 2-3 day processing time.
 *All shipping times exclude clearance/customs delays

 TRACKING INFORMATION
 You will receive an email with a tracking number once your order is shipped but sometimes due to

 MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
 For some shipping companies, it takes 2-5 business days for the tracking information to update on
 the system. If your order was placed more than 5 business days ago and there is still no information
 on your tracking number, please contact us